Health Coaching Techniques & Communication Skills Flashcards
7 cards from real CCP practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Health Coaching Techniques & Communication Skills flashcards as text
A patient with type 2 diabetes consistently misses follow-up appointments. Which motivational interviewing technique is MOST appropriate to explore this behavior?
Answer: Use open-ended questions to explore barriers to attendance
Open-ended questions in motivational interviewing help patients explore their own barriers without triggering defensiveness.
Which communication approach is best described by the acronym OARS in health coaching?
Answer: Open questions, Affirmations, Reflections, Summaries
OARS stands for Open questions, Affirmations, Reflections, and Summaries — the core skills of motivational interviewing.
When a patient says, 'I know I should exercise but I just can't find the time,' the health coach's BEST reflective response is:
Answer: It sounds like time is a real challenge for you right now.
A simple reflection paraphrases the patient's statement, demonstrating empathy and encouraging further exploration.
In the Stages of Change model, a patient who is actively modifying their diet and has been doing so for three weeks is in which stage?
Answer: Action
The Action stage occurs when a person has made observable behavioral changes within the past six months.
A health coach notices that a patient's verbal statements do not match their body language. The MOST appropriate response is to:
Answer: Gently reflect both the verbal and nonverbal messages observed
Reflecting both verbal and nonverbal cues helps surface ambivalence and promotes deeper patient self-awareness.
Which of the following BEST describes the principle of 'rolling with resistance' in motivational interviewing?
Answer: Acknowledging resistance without confrontation and exploring it collaboratively
Rolling with resistance means the coach does not oppose the patient's hesitation but uses it as an opportunity for exploration.
Health literacy screening is an important first step in patient communication because:
Answer: It ensures patients can read and understand health-related materials used in coaching
Assessing health literacy allows the coach to tailor communication and educational materials to the patient's comprehension level.