CCM Court Performance Standards & Court Governance 4

Question 1

Juror Utilization in CourTools refers to what?

Accepted Answer

Percent of jurors reporting for service who are actually used in voir dire or trial

Answer

Utilization compares jurors used to jurors available to show whether the court over-summons.

Question 2

Collection of Monetary Penalties (Measure 7) compares what?

Accepted Answer

Payments collected and distributed within timelines to total penalties ordered

Answer

The measure tracks the share of ordered monetary penalties actually paid and disbursed properly.

Question 3

Which result would most likely follow from regularly surveying court employees (Measure 9)?

Accepted Answer

Insight into engagement and workplace issues driving performance and turnover

Answer

Employee surveys reveal morale, resources and leadership concerns that affect service quality.

Question 4

Cost per Case (Measure 10) is calculated by what?

Accepted Answer

Total court cost divided by number of cases

Answer

It divides total expenditures by case volume, ideally by case type, to track resource efficiency.

Question 5

Age of Active Pending Caseload differs from time to disposition because it examines what?

Accepted Answer

Cases still unresolved and their age at a point in time

Answer

It reveals backlog age in the pending inventory, while time to disposition looks at completed cases.

CCM - Certified Court Manager Practice Test