Quality Management Principles Flashcards
7 cards from real CCM practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Quality Management Principles flashcards as text
What does 'fitness for use' mean as a definition of quality in construction?
Answer: The completed work fulfills its intended purpose and satisfies the end user's needs
Fitness for use, as defined by Joseph Juran, means the product or service successfully serves its intended function for the end user.
A scatter diagram in quality management is used to:
Answer: Examine the potential relationship between two variables, such as temperature and concrete strength
Scatter diagrams plot pairs of data to visualize whether a correlation exists between two variables, aiding root cause analysis.
In the context of construction submittals, the primary quality purpose of reviewing shop drawings is to:
Answer: Verify that proposed materials and fabrication details conform to design intent and specifications
Shop drawing review ensures that the contractor's interpretation of contract documents and proposed methods meet design requirements before fabrication or installation.
Which quality principle states that a relatively small number of causes typically account for the majority of quality problems?
Answer: Pareto Principle (80/20 Rule)
The Pareto Principle holds that roughly 80% of defects or problems stem from 20% of causes, helping teams prioritize improvement efforts.
What is the key difference between a 'witness point' and a 'hold point' in construction inspection?
Answer: At a witness point work can proceed if the inspector does not attend; at a hold point work must stop until the inspector approves
A witness point notifies the inspector to observe if available, but work can proceed; a hold point mandates an inspection and sign-off before work continues.
When a CCM develops a Quality Management Plan, which element ensures that corrective actions from nonconformances are tracked to closure?
Answer: Corrective Action Tracking System (CATS) or nonconformance log
A corrective action tracking system or nonconformance log records each issue, assigned owner, required action, and closure verification to ensure resolution.
The concept of 'zero defects,' associated with Philip Crosby, means:
Answer: The goal is to perform work right the first time by building in conformance rather than inspecting it in
Crosby's zero defects philosophy drives prevention-based quality by striving to do work correctly the first time, reducing reliance on after-the-fact inspection.