Quality Management Principles Flashcards
7 cards from real CCM practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Quality Management Principles flashcards as text
In construction, 'acceptance sampling' is a technique where:
Answer: A statistical sample from a batch is tested to decide whether to accept or reject the entire lot
Acceptance sampling tests a representative subset of a batch and uses statistical criteria to decide if the whole batch meets quality requirements.
The 'Cost of Poor Quality' (COPQ) includes which of the following?
Answer: Rework, warranty repairs, and failure-related losses
COPQ captures internal failure costs (rework, scrap) and external failure costs (warranty, litigation) resulting from poor quality.
A construction manager implements 'first article inspection' on a new structural steel fabricator. This means:
Answer: Thoroughly inspecting the first production piece to verify the fabricator can meet specifications before full production
First article inspection verifies that the initial production unit conforms to all requirements before the manufacturer proceeds with the full order.
Which of the following is an example of an 'internal failure cost' in construction quality?
Answer: Rework to correct incorrectly placed reinforcing steel before concrete pour
Internal failure costs occur when defects are found and corrected before delivery to the owner, such as redoing misplaced rebar.
What is the purpose of a 'hold point' in a construction quality inspection program?
Answer: A mandatory stop in work where an authorized inspector must verify quality before work can continue
A hold point requires work to stop and an inspection to be completed and approved before the next phase of work may proceed.
Benchmarking in construction quality management involves:
Answer: Comparing an organization's quality processes and performance against industry best practices or leading competitors
Benchmarking identifies gaps between current performance and best-in-class standards, driving targeted quality improvements.
Under TQM (Total Quality Management) principles, quality is the responsibility of:
Answer: Every person involved in the project
TQM holds that quality is everyone's responsibility, from senior management to field workers, not just a dedicated inspection department.