Quality Management Principles Flashcards
7 cards from real CCM practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Quality Management Principles flashcards as text
The Plan-Do-Check-Act (PDCA) cycle is most closely associated with which quality management concept?
Answer: Continual improvement
PDCA, developed by Deming, is a cyclical framework for continual improvement by planning changes, implementing them, checking results, and acting on findings.
Which document formally defines the quality standards and inspection procedures applicable to a construction project?
Answer: Quality Management Plan
The Quality Management Plan describes quality standards, inspection checkpoints, roles and responsibilities, and procedures for the project.
Statistical Process Control (SPC) in construction quality is primarily used to:
Answer: Monitor process variation over time and detect out-of-control conditions
SPC uses statistical methods and control charts to monitor ongoing processes and distinguish normal variation from special causes requiring intervention.
A cause-and-effect diagram (fishbone or Ishikawa diagram) is used in construction quality to:
Answer: Identify and organize potential causes of a quality problem
The Ishikawa diagram visually maps potential causes of a defect across categories such as materials, methods, machines, and manpower.
During construction, 'quality surveillance' refers to:
Answer: Ongoing observation of work activities to ensure compliance with quality requirements
Quality surveillance involves continuously observing construction activities in progress to verify that procedures and requirements are being followed.
What is the primary purpose of a pre-construction quality meeting with subcontractors?
Answer: To communicate quality expectations, submittal requirements, and inspection procedures before work begins
Pre-construction quality meetings align all parties on quality standards, submittals, testing, and inspection hold points before work commences.
Which concept describes a systematic examination of a quality management system to determine whether activities comply with planned arrangements?
Answer: Quality audit
A quality audit is a structured, independent review of a quality system or process to verify conformance with standards and identify improvement opportunities.