Practice Test Geeks(CCM) Certified Conflict Manager Practice Test
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Professional Ethics & Governance Flashcards

7 cards from real CCM practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

Read the first 7 Professional Ethics & Governance flashcards as text

  1. A CCM practitioner accepts a case involving a former employer without disclosure. This violates which ethical principle?

    Answer: Disclosure of conflicts of interest

    Any prior relationship that could affect neutrality must be disclosed proactively so parties can make an informed decision about the practitioner's suitability.

  2. Which of the following is an example of an 'ethical wall' in a conflict management firm?

    Answer: Screening a practitioner from a case due to a personal conflict of interest

    An ethical wall (or 'cone of silence') is an administrative measure that screens a conflicted practitioner from participating in or accessing information about a particular case.

  3. The CCM ethical standard regarding advertising requires that practitioners:

    Answer: Make truthful representations about qualifications and services

    Ethical advertising requires honesty; misrepresenting credentials or services constitutes professional misconduct regardless of the medium used.

  4. A practitioner who charges a contingency fee based on the outcome of a mediation is violating which ethical principle?

    Answer: Impartiality, because the fee creates a financial stake in the outcome

    Contingency fees tie the practitioner's compensation to a specific outcome, creating a financial bias that undermines required neutrality.

  5. In the context of CCM governance, 'procedural fairness' primarily refers to:

    Answer: Ensuring the process itself is just, transparent, and consistent for all participants

    Procedural fairness means the process is conducted equitably, with consistent rules and opportunities for all parties to participate meaningfully.

  6. When a conflict manager realizes they are experiencing vicarious trauma from a caseload, the ethical course of action includes:

    Answer: Seeking supervision or consultation and reducing caseload if necessary to protect client welfare

    Practitioner self-care is an ethical obligation because impaired functioning directly threatens the quality of service provided to parties.

  7. Which element is essential to a valid conflict of interest waiver in conflict management practice?

    Answer: Full disclosure of the conflict and voluntary, informed consent by all parties

    A valid waiver requires that parties receive complete information about the conflict and consent freely without coercion or incomplete disclosure.