CCM CCM Technology & Digital Tools 2 — Questions and Answers
Question 1: A community manager receives a phishing email that appears to come from a trusted vendor requesting a wire transfer. What is the BEST response?
- Immediately wire the funds to avoid a penalty
- Verify the request by calling the vendor directly using a known phone number (Correct answer)
- Reply to the email asking for verification
- Forward the email to all board members for comment
Correct answer: Verify the request by calling the vendor directly using a known phone number
Calling the vendor using a previously verified number—not information in the suspicious email—confirms whether the request is legitimate.
Question 2: Which technology is commonly used to automate recurring assessment payments for residents?
- Manual check processing
- ACH (Automated Clearing House) auto-pay (Correct answer)
- Wire transfers initiated monthly by the manager
- Money orders submitted in person
Correct answer: ACH (Automated Clearing House) auto-pay
ACH auto-pay enables residents to authorize automatic monthly debits, reducing late payments and administrative overhead.
Question 3: What is the purpose of a building management system (BMS) in a large community association?
- Managing social media accounts
- Monitoring and controlling building systems like HVAC, lighting, and access control (Correct answer)
- Generating marketing content for the association
- Tracking owner resale transactions
Correct answer: Monitoring and controlling building systems like HVAC, lighting, and access control
A BMS centralizes monitoring and control of mechanical and electrical systems, improving efficiency and enabling rapid response to system faults.
Question 4: A community manager wants to livestream an annual meeting for remote residents. Which technology setup is MOST appropriate?
- Fax broadcast to all members
- Video conferencing platform (e.g., Zoom, Microsoft Teams) with recording capability (Correct answer)
- AM radio broadcast
- Print minutes and mail them post-meeting only
Correct answer: Video conferencing platform (e.g., Zoom, Microsoft Teams) with recording capability
Video conferencing platforms allow real-time remote participation and create a recording for residents unable to attend live.
Question 5: When implementing a new community management software system, what is the MOST important first step?
- Immediately cancel all existing vendor contracts
- Migrate and clean historical data before going live (Correct answer)
- Launch to all residents before staff training is complete
- Delete all paper records upon software installation
Correct answer: Migrate and clean historical data before going live
Clean, accurate historical data migration ensures the new system starts with reliable records; corrupted data leads to financial and operational errors.
Question 6: Which type of cybersecurity measure requires users to confirm their identity through a second channel (e.g., text code) beyond just a password?
- Firewall filtering
- Multi-factor authentication (MFA) (Correct answer)
- SSL certificate
- VPN tunneling
Correct answer: Multi-factor authentication (MFA)
MFA adds a verification layer beyond the password—such as a one-time SMS code—significantly reducing the risk of unauthorized account access.
CCM CCM Technology & Digital Tools 2
A community manager receives a phishing email that appears to come from a trusted vendor requesting a wire transfer.
What is the BEST response?