CCM CCM - Certified Case Manager Community Resources and Support Services Questions and Answers 2 — Questions and Answers
Question 1: A client is discharged from the hospital and needs ongoing skilled nursing visits at home. Which Medicare benefit covers this service?
- Medicare Part A skilled nursing facility benefit
- Medicare Part B durable medical equipment benefit
- Medicare home health benefit (Correct answer)
- Medicare hospice benefit
Correct answer: Medicare home health benefit
The Medicare home health benefit covers part-time or intermittent skilled nursing and therapy services for homebound beneficiaries ordered by a physician.
Question 2: Which federal law requires employers to provide unpaid, job-protected leave for eligible employees with serious health conditions or family caregiving needs?
- ADA
- FMLA (Correct answer)
- ERISA
- COBRA
Correct answer: FMLA
The Family and Medical Leave Act (FMLA) entitles eligible employees to up to 12 weeks of unpaid, job-protected leave per year for qualifying family and medical reasons.
Question 3: A case manager is helping a client with a physical disability access employment supports. Which federal agency administers the Vocational Rehabilitation (VR) program?
- Department of Labor
- Social Security Administration
- Department of Education's Rehabilitation Services Administration (Correct answer)
- Department of Health and Human Services
Correct answer: Department of Education's Rehabilitation Services Administration
The Rehabilitation Services Administration (RSA) within the U.S. Department of Education oversees grants to states for vocational rehabilitation services.
Question 4: Which community resource provides free legal assistance to low-income individuals, including help with benefits appeals and housing disputes?
- Legal Aid Society (Correct answer)
- Public Defender Office
- Bar Association Referral
- EEOC
Correct answer: Legal Aid Society
Legal Aid Societies provide free civil legal services to low-income individuals, including assistance with public benefits, housing, and family law matters.
Question 5: A case manager connects a client recovering from substance use disorder with a peer support specialist. What is the primary benefit of peer support in this context?
- Reduces need for medical detox
- Provides lived experience and mutual understanding to encourage recovery (Correct answer)
- Replaces formal treatment services
- Qualifies the client for disability benefits
Correct answer: Provides lived experience and mutual understanding to encourage recovery
Peer support specialists use their own lived experience with recovery to provide empathy, hope, and practical guidance that complements formal clinical treatment.
Question 6: Which of the following best describes a 'warm handoff' in the context of community resource referrals?
- Mailing a list of resources to the client
- Faxing a referral to a community agency
- Directly introducing the client to a community provider in real time (Correct answer)
- Scheduling a follow-up appointment six months later
Correct answer: Directly introducing the client to a community provider in real time
A warm handoff involves the case manager directly connecting and introducing the client to the next provider — either in person or by phone — to ensure continuity and reduce dropout from care.
CCM CCM - Certified Case Manager Community Resources and Support Services Questions and Answers 2
A client is discharged from the hospital and needs ongoing skilled nursing visits at home.
Which Medicare benefit covers this service?