CCCP Compliance & Regulatory Standards Flashcards
6 cards from real CCCP practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 CCCP Compliance & Regulatory Standards flashcards as text
Which federal law requires contact centers to maintain a Do-Not-Call registry compliance program for outbound telemarketing?
Answer: Telephone Consumer Protection Act (TCPA)
The TCPA requires contact centers to honor Do-Not-Call registrations and obtain prior express written consent for certain types of automated calls.
What does PCI DSS compliance require contact centers to do when processing credit card payments over the phone?
Answer: Pause or stop call recordings when cardholder data is being collected
PCI DSS requires contact centers to pause or stop call recordings when agents collect credit card data to prevent storing cardholder data within recordings.
Under the FDCPA, debt collection calls to a consumer's workplace are prohibited when which condition exists?
Answer: The collector knows or has reason to know the employer prohibits such communications
The FDCPA prohibits debt collection calls to a consumer's workplace once the collector knows or has reason to know the employer prohibits such communications.
Which California regulation requires contact centers to disclose data collection practices and honor consumer opt-out requests?
Answer: CCPA (California Consumer Privacy Act)
The CCPA grants California consumers rights over their personal data and requires businesses to disclose data collection practices and honor opt-out requests.
What is the primary purpose of two-party call recording consent laws that apply to some U.S. states?
Answer: To ensure all parties on a call are aware they are being recorded
Two-party (or all-party) consent laws require that all parties on a call be informed and consent to the recording, protecting individuals' privacy rights.
Which HIPAA rule most directly governs how contact centers must handle patients' protected health information (PHI)?
Answer: The Privacy Rule
The HIPAA Privacy Rule establishes national standards for protecting individuals' medical records and other PHI that contact centers may access or transmit.