CCCP Compliance & Regulatory Standards Flashcards
6 cards from real CCCP practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 CCCP Compliance & Regulatory Standards flashcards as text
What is the 'mini-Miranda' warning that contact center debt collectors must provide under the FDCPA?
Answer: A required disclosure informing consumers the call is from a debt collector and any information will be used to collect the debt
The 'mini-Miranda' is the required FDCPA disclosure that debt collectors must provide at the start of each communication, informing consumers the call is an attempt to collect a debt.
Under TCPA regulations, which type of outbound contact requires prior express WRITTEN consent?
Answer: Autodialed or prerecorded marketing calls to consumers' cell phones
The TCPA requires prior express written consent before making autodialed or prerecorded telemarketing calls to consumers' cell phones.
How long must contact centers typically retain records demonstrating FDCPA compliance?
Answer: At least 2 years from the date of the communication
The FDCPA requires debt collectors to maintain records demonstrating compliance for at least two years from the date of each communication.
What does the FTC's Telephone Sales Rule (TSR) govern for outbound contact centers?
Answer: It governs telemarketing disclosures, prohibited practices, and National Do Not Call Registry compliance
The FTC's Telephone Sales Rule sets standards for telemarketing calls including required disclosures, prohibited misrepresentations, and compliance with Do Not Call lists.
Which contact center practice is most directly required to demonstrate GLBA (Gramm-Leach-Bliley Act) compliance?
Answer: Providing customers with privacy notices explaining how personal financial information is collected and shared
The GLBA requires financial institutions to provide customers with privacy notices that explain how their personal financial information is collected, used, and shared.
What is 'call suppression' in the context of outbound contact center compliance management?
Answer: Filtering contact lists to prevent calls to numbers on Do-Not-Call or internal suppression lists
Call suppression is the process of filtering outbound contact lists against Do-Not-Call registries and internal suppression lists before launching calling campaigns.