CCCP CCCP Compliance & Regulatory Standards

Question 1

Which federal law requires contact centers to maintain a Do-Not-Call registry compliance program for outbound telemarketing?

Accepted Answer

Telephone Consumer Protection Act (TCPA)

Answer

Consumer Financial Protection Act

Answer

Fair Debt Collection Practices Act (FDCPA)

Answer

Electronic Communications Privacy Act

Question 2

What does PCI DSS compliance require contact centers to do when processing credit card payments over the phone?

Accepted Answer

Pause or stop call recordings when cardholder data is being collected

Answer

Record all calls for training purposes

Answer

Transfer all payment processing to a third party automatically

Answer

Use only IP-based phone systems for payment calls

Question 3

Under the FDCPA, debt collection calls to a consumer's workplace are prohibited when which condition exists?

Accepted Answer

The collector knows or has reason to know the employer prohibits such communications

Answer

The consumer has not yet been contacted at home

Answer

The consumer owes less than $500

Answer

The call is made before 8 AM or after 9 PM

Question 4

Which California regulation requires contact centers to disclose data collection practices and honor consumer opt-out requests?

Accepted Answer

CCPA (California Consumer Privacy Act)

Answer

HIPAA

Answer

GLBA

Answer

SOX

Question 5

What is the primary purpose of two-party call recording consent laws that apply to some U.S. states?

Accepted Answer

To ensure all parties on a call are aware they are being recorded

Answer

To improve agent training quality scores

Answer

To create admissible evidence for legal disputes

Answer

To meet ISO certification requirements

Question 6

Which HIPAA rule most directly governs how contact centers must handle patients' protected health information (PHI)?

Accepted Answer

The Privacy Rule

Answer

The Security Rule

Answer

The Breach Notification Rule

Answer

The Enforcement Rule