Supervisory and Staff Management Flashcards

According to Maslow's hierarchy, a fair wage and safe working conditions primarily satisfy which needs?

Answer: Physiological and safety needs

Pay and safe conditions meet the basic physiological and safety levels at the bottom of Maslow's hierarchy.

When terminating an employee, the supervisor's strongest protection against a wrongful-termination claim is what?

Answer: Consistent documentation of performance issues and disciplinary steps

A documented record of warnings and performance issues shows the termination was justified and consistent.

A kitchen with staff from many cultural backgrounds benefits most when the supervisor does what?

Answer: Applies standards consistently while respecting cultural differences

Consistent standards paired with cultural respect create fairness and inclusion without double standards.

Which situation requires immediate termination rather than progressive discipline?

Answer: An employee physically assaults a coworker

Gross misconduct such as violence, theft, or working under the influence justifies bypassing progressive discipline.

A chef de cuisine wants honest input on why weekend prep keeps falling behind. What is the best approach?

Answer: Ask the weekend team directly and listen without interrupting or blaming

The people doing the work have firsthand knowledge, and blame-free listening surfaces the real causes.

What is the main purpose of an employee handbook in a foodservice operation?

Answer: Communicating policies, procedures, and expectations uniformly

A handbook documents policies and expectations so all employees receive the same information.

During a busy service, the expeditor role primarily requires which supervisory skill?

Answer: Clear, concise communication under pressure

Expediting depends on rapid, unambiguous communication to coordinate the line and servers during service.