Supervisory and Staff Management Flashcards

During a performance appraisal, the most effective feedback is based on what?

Answer: Documented, specific examples of observed behavior

Objective, documented examples make feedback fair, defensible, and actionable.

A supervisor who rates an employee highly in all areas because the employee excels at one skill is committing which appraisal error?

Answer: Halo effect

The halo effect occurs when one strong trait improperly influences ratings of all other traits.

Under U.S. employment law, which question is illegal to ask in a job interview?

Answer: What is your age and marital status?

Questions about age, marital status, religion, or national origin violate anti-discrimination law.

An employee reports sexual harassment to the chef de cuisine. What must the chef do?

Answer: Take the complaint seriously and follow the company's reporting procedure promptly

Supervisors are legally obligated to act promptly on harassment complaints through established procedures.

Which is the best example of a SMART goal for a line cook?

Answer: Reduce plate waste on your station by 10% within 60 days

SMART goals are Specific, Measurable, Achievable, Relevant, and Time-bound.

High turnover in the kitchen most directly increases which cost?

Answer: Recruiting and training costs

Each departure triggers hiring, onboarding, and training expenses plus lost productivity.

What is the primary purpose of a written job description?

Answer: Defining duties, qualifications, and expectations for a position

A job description outlines the duties and qualifications used for hiring, training, and evaluation.