Risk Management & Mitigation Flashcards
7 cards from real CCC practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Risk Management & Mitigation flashcards as text
A client traveling solo on a cruise wants to know how to protect themselves financially if they must cancel due to a job loss. Which coverage is MOST relevant?
Answer: Cancel For Any Reason (CFAR) coverage or a policy that includes involuntary job termination as a covered reason
CFAR policies or those listing involuntary job loss as a covered cancellation reason will provide reimbursement in scenarios where standard cancel-for-covered-reason policies would not.
What is the significance of the Cruise Vessel Security and Safety Act (CVSSA) for cruise passengers?
Answer: It requires cruise ships calling on U.S. ports to meet security and safety standards including crime reporting, peep-hole installation, and overboard detection systems
The CVSSA, enacted in 2010, mandates crime reporting to the FBI, cabin security features, and safety technologies on ships operating from U.S. ports.
A client with mobility limitations wants to book a cruise but is concerned about evacuation safety. What is the counselor's best risk mitigation recommendation?
Answer: Advise the client to notify the cruise line's access desk, request a Personal Evacuation Plan (PEP), and book an accessible cabin near emergency exits
Cruise lines require advance notice of mobility limitations to assign crew assistants and create Personal Evacuation Plans, which are mandatory for passengers who cannot self-evacuate.
What is the primary risk associated with a 'guarantee' cabin booking on a cruise ship from a risk management perspective?
Answer: The client has no control over cabin location or category assignment, which may conflict with proximity to emergency exits or medical facilities
Guarantee bookings assign cabin placement at the cruise line's discretion, which may be problematic for clients with specific accessibility, medical, or safety-related cabin location needs.
Which of the following is a key reason why cruise counselors should stay current on CDC Vessel Sanitation Program (VSP) inspection scores?
Answer: VSP scores indicate how well a ship manages foodborne illness risk, allowing counselors to advise clients on health-related cruise choices
The CDC's VSP conducts unannounced inspections and publishes scores online, giving counselors a tool to evaluate ships' sanitation standards and advise health-conscious clients.
A cruise line offers a client a 'Future Cruise Credit (FCC)' after canceling their sailing. What risk should the counselor flag about FCC acceptance?
Answer: FCCs may have expiration dates, fare restrictions, and no cash value, and accepting one typically waives the right to a cash refund
Counselors should inform clients that FCCs often come with expiration windows, blackout dates, and limited redemption options, and accepting one forfeits cash refund rights.
Which professional practice best demonstrates a cruise counselor's ongoing risk management responsibility after a client's booking is confirmed?
Answer: Monitoring travel advisories, cruise line policy updates, and weather forecasts, and proactively communicating any relevant changes to the client before departure
Proactive post-booking monitoring and communication demonstrates professional duty of care and helps clients make informed decisions if conditions change before they sail.