Risk Management & Mitigation Flashcards
7 cards from real CCC practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Risk Management & Mitigation flashcards as text
A client is concerned about piracy risk on a repositioning cruise through the Gulf of Aden. What is the most appropriate counselor response?
Answer: Review current U.S. State Department and industry advisories, inform the client of cruise line security measures, and document the discussion
Counselors should reference current government travel advisories, explain the cruise line's security protocols, and document that the client was informed of the risk.
What is 'medical evacuation (medevac) coverage' in cruise travel insurance, and why is it particularly important for cruisers?
Answer: It pays for emergency helicopter or charter transport to bring a sick passenger to an adequate medical facility, which can cost tens of thousands of dollars
Medical evacuation from a ship at sea or a remote port can cost $50,000–$200,000+ out of pocket, making this coverage one of the most critical components of cruise travel insurance.
Which scenario would most likely be covered under a cruise line's 'Cruise With Confidence' or flexible cancellation policy?
Answer: A client who cancels within the eligible window due to a sudden COVID diagnosis
Flexible cancellation policies introduced during COVID allow clients to cancel due to illness or COVID-related issues within defined windows, typically receiving future cruise credit.
A cruise counselor books a client on a cruise to Cuba. What unique risk factor must the counselor address for U.S. citizen passengers?
Answer: U.S. OFAC regulations limiting Cuba travel categories and prohibited activities for American citizens
U.S. citizens traveling to Cuba must comply with OFAC-authorized travel categories, and counselors must ensure clients understand what activities are legally permissible.
What is the primary function of a 'Cruise Line Reassurance Program' offered by some lines to protect against cruise line financial insolvency?
Answer: To provide refunds or alternate sailings if the cruise line ceases operations before the voyage
Reassurance programs (and travel insurance with supplier default coverage) protect clients' deposits and payments if a cruise line goes out of business.
Which of the following best describes a 'missed port' clause in a cruise line passenger contract?
Answer: A provision stating the cruise line may skip or substitute ports without liability when operational or safety conditions require it
Passenger ticket contracts universally reserve the cruise line's right to alter itineraries for safety, weather, or operational reasons without financial liability to passengers.
A client asks about the risk of norovirus outbreaks on cruise ships. What evidence-based mitigation step should the counselor recommend?
Answer: Practice frequent hand washing, use hand sanitizer, and report symptoms immediately to the ship's medical center
Frequent hand hygiene and prompt symptom reporting are the most effective personal measures against norovirus, and ships have aggressive sanitation protocols to contain outbreaks.