Communication & Stakeholder Engagement Flashcards
7 cards from real CCC practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Communication & Stakeholder Engagement flashcards as text
A project has stakeholders in multiple time zones. Which communication practice is MOST important to adopt?
Answer: Rotate meeting times and use asynchronous communication tools to accommodate all zones
Rotating meeting times and leveraging asynchronous tools demonstrates respect and ensures inclusive participation.
Which of the following is an example of 'push communication' in a cost management context?
Answer: Sending a monthly cost performance report via email to all stakeholders
Push communication delivers information directly to recipients without requiring them to seek it out.
A contractor submits a change order that the client's project manager verbally approved but never documented. What should the cost consultant advise?
Answer: Require written authorization before processing any cost changes in the baseline
Written authorization protects all parties and maintains the integrity of the cost baseline and change control process.
What is the purpose of a 'lessons learned' session related to stakeholder communication at project closeout?
Answer: To capture what worked and what failed in communication practices to improve future projects
Lessons learned sessions capture institutional knowledge about communication effectiveness to benefit future projects.
Which factor MOST influences how frequently cost status reports should be issued?
Answer: The project phase, stakeholder decision-making frequency, and rate of cost change
Reporting frequency should match the pace at which decisions are made and costs are changing to remain relevant.
A stakeholder consistently misinterprets cost forecast data. What is the MOST effective long-term solution?
Answer: Provide a brief orientation on how to read and interpret the cost forecast format used
Educating the stakeholder on how to interpret reports builds lasting capability and reduces ongoing communication risk.
In stakeholder engagement, what does the term 'manage expectations' MOST accurately mean?
Answer: Proactively communicating realistic outcomes, constraints, and risks so stakeholders have an accurate understanding of project performance
Managing expectations means ensuring stakeholders have an accurate, current picture of what the project can realistically deliver.