Communication & Stakeholder Engagement Flashcards
7 cards from real CCC practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Communication & Stakeholder Engagement flashcards as text
In cost management, what does 'communication noise' refer to?
Answer: Any barrier — technical, semantic, or psychological — that distorts the intended message
Communication noise encompasses any interference that prevents a message from being received and understood as intended.
A cost consultant needs to negotiate a budget reduction with a resistant stakeholder. Which negotiation approach is MOST effective?
Answer: Focus on interests rather than positions to identify mutually acceptable solutions
Interest-based negotiation uncovers underlying needs, enabling creative solutions that satisfy all parties.
When a cost report shows an unfavorable cost performance index (CPI), how should the cost consultant frame this information for the project sponsor?
Answer: Present the CPI value, root cause analysis, and a recovery action plan
Transparent reporting with root cause and corrective action demonstrates competence and supports informed sponsor decisions.
Which of the following BEST describes the role of feedback in stakeholder communication for cost management?
Answer: Feedback confirms whether the message was received and understood as intended
Feedback closes the communication loop, confirming comprehension and enabling correction of misunderstandings.
A cost consultant is presenting an estimate to a board of directors. Which presentation skill is MOST critical?
Answer: Clearly articulating key assumptions, risks, and confidence levels in accessible language
Boards need to understand what drives the estimate, what could change it, and how reliable it is to make governance decisions.
What is the significance of documenting stakeholder communication preferences in a project?
Answer: It ensures each stakeholder receives information in the format and channel they find most useful
Respecting communication preferences increases stakeholder engagement and the likelihood information will be acted upon.
During a project, rumor spreads among the team that the project is over budget. As cost consultant, what is the BEST response?
Answer: Issue a clear, factual communication to relevant stakeholders to address the rumor with accurate data
Proactive factual communication counters misinformation and maintains trust in the cost management process.