CCC CCC Organizational Culture & Change Management 2 — Questions and Answers
Question 1: The ADKAR change model used in corporate coaching stands for Awareness, Desire, Knowledge, Ability, and:
- Accountability
- Agility
- Reinforcement (Correct answer)
- Resilience
Correct answer: Reinforcement
ADKAR concludes with Reinforcement, which ensures that the change is sustained after initial implementation.
Question 2: When coaching leaders driving cultural change, a CCC coach should help them understand that culture change is primarily:
- A one-time event managed by HR
- A slow, iterative process requiring sustained leadership modeling (Correct answer)
- Achieved through updated policy documents
- The responsibility of external consultants only
Correct answer: A slow, iterative process requiring sustained leadership modeling
Culture change is a sustained, iterative process that requires consistent leadership modeling over time.
Question 3: In the context of CCC coaching, 'shadow of the leader' refers to:
- A leader's hidden biases
- The impact a leader's behavior has on organizational culture (Correct answer)
- The succession planning process
- A coaching technique for difficult conversations
Correct answer: The impact a leader's behavior has on organizational culture
The shadow of the leader describes how a leader's behaviors, attitudes, and decisions cast a direct influence on organizational culture.
Question 4: A corporate coach notices that a company's stated values conflict with day-to-day management practices. The BEST coaching intervention is to:
- Ignore the gap and focus on individual goals
- Help leaders identify and close the gap between espoused and enacted values (Correct answer)
- Recommend replacing current leadership
- Publish a new values poster
Correct answer: Help leaders identify and close the gap between espoused and enacted values
Closing the gap between espoused and enacted values is fundamental to authentic culture work in corporate coaching.
Question 5: Which stakeholder group is MOST critical to sustaining a cultural change in a large corporation?
- External consultants
- Middle managers (Correct answer)
- Board of directors
- IT department
Correct answer: Middle managers
Middle managers translate cultural change into daily practice, making them the most critical group for sustaining organizational change.
Question 6: A CCC coach using a 'force field analysis' is helping a client identify:
- Personal strengths and weaknesses
- Driving and restraining forces affecting a change initiative (Correct answer)
- Budget allocations for training
- Key performance indicators for Q4
Correct answer: Driving and restraining forces affecting a change initiative
Force field analysis maps the driving forces supporting change and the restraining forces opposing it to inform strategy.
CCC CCC Organizational Culture & Change Management 2
The ADKAR change model used in corporate coaching stands for Awareness, Desire, Knowledge, Ability, and: