CCBA Stakeholder Engagement 3 — Questions and Answers
Question 1: A BA is designing a communication plan for a diverse stakeholder group. What factor is MOST important when selecting communication channels?
- The BA's personal preference for communication tools
- Stakeholder preferences, accessibility, and communication needs (Correct answer)
- Using the lowest-cost communication method available
- Using only formal written communications for all stakeholders
Correct answer: Stakeholder preferences, accessibility, and communication needs
Communication channels must be selected based on stakeholder preferences, accessibility, and the nature of the information being shared to be effective.
Question 2: During a requirements workshop, one stakeholder dominates the discussion and prevents others from contributing. What facilitation technique should the BA use?
- Allow the dominant stakeholder to continue as they likely have the most expertise
- End the meeting and reschedule for a smaller group
- Use round-robin or structured turn-taking to ensure balanced participation (Correct answer)
- Remove the dominant stakeholder from the room
Correct answer: Use round-robin or structured turn-taking to ensure balanced participation
Round-robin or structured turn-taking techniques ensure all participants have an equal opportunity to contribute without excluding anyone.
Question 3: Which communication format is MOST appropriate for sharing complex technical requirements with a non-technical executive stakeholder?
- Detailed technical specification documents
- Verbal explanation using domain-specific jargon
- Visual diagrams with a simplified executive summary (Correct answer)
- Raw data exports from the requirements management tool
Correct answer: Visual diagrams with a simplified executive summary
Non-technical executives benefit most from visual representations and simplified summaries that convey key points without overwhelming technical detail.
Question 4: A BA is facilitating a Joint Application Development (JAD) session. What is the PRIMARY goal of this session type?
- To assign development tasks to team members
- To collaboratively define and agree on requirements with stakeholders (Correct answer)
- To review and approve the final project budget
- To present completed requirements for executive sign-off
Correct answer: To collaboratively define and agree on requirements with stakeholders
JAD sessions bring stakeholders together to collaboratively define and reach consensus on requirements in real time.
Question 5: What is the purpose of a RACI chart in stakeholder engagement?
- To track project financial expenditures by department
- To clarify roles and responsibilities for project tasks among stakeholders (Correct answer)
- To document stakeholder contact information
- To prioritize requirements based on business value
Correct answer: To clarify roles and responsibilities for project tasks among stakeholders
A RACI chart clarifies who is Responsible, Accountable, Consulted, and Informed for each task, reducing ambiguity in stakeholder roles.
Question 6: During stakeholder engagement, a BA discovers two departments use different definitions for the same business term. What is the BEST approach?
- Choose one department's definition and enforce it project-wide
- Use both definitions simultaneously to keep all stakeholders satisfied
- Facilitate a session to agree on a standard glossary definition (Correct answer)
- Avoid using the contested term in requirements documentation
Correct answer: Facilitate a session to agree on a standard glossary definition
Facilitating agreement on a standard glossary entry ensures consistent understanding of business terms across all stakeholder groups.
Question 7: A BA's communication plan specifies weekly status updates to all stakeholders. A key stakeholder requests daily updates instead. What should the BA do?
- Refuse the request as it deviates from the approved plan
- Assess the stakeholder's needs and adjust the communication plan accordingly (Correct answer)
- Provide daily updates to all stakeholders to maintain consistency
- Escalate the request to the project sponsor for a decision
Correct answer: Assess the stakeholder's needs and adjust the communication plan accordingly
The BA should assess whether daily updates meet a legitimate need and adjust the communication plan accordingly — plans should serve stakeholders, not constrain them.
CCBA Stakeholder Engagement 3
A BA is designing a communication plan for a diverse stakeholder group.
What factor is MOST important when selecting communication channels?