CCBA Stakeholder Engagement 2 — Questions and Answers
Question 1: A business analyst creates a matrix that plots stakeholders based on their level of authority and concern about project outcomes. What tool is being used?
- RACI chart
- Power/Interest grid (Correct answer)
- Stakeholder register
- Communication matrix
Correct answer: Power/Interest grid
A power/interest grid plots stakeholders by their authority level and degree of interest in project outcomes to guide engagement strategy.
Question 2: During stakeholder identification, a BA discovers a group significantly affected by the project but with no formal project role. How should these stakeholders be classified?
- Internal stakeholders with high power
- Passive stakeholders who require no engagement
- Stakeholders requiring active engagement (Correct answer)
- Non-stakeholders who can be ignored
Correct answer: Stakeholders requiring active engagement
Any party affected by a change qualifies as a stakeholder under BABOK and requires active engagement to manage potential impacts.
Question 3: Which stakeholder engagement level describes someone who is aware of the project and its potential impacts but shows neither support nor opposition?
- Unaware
- Resistant
- Neutral (Correct answer)
- Supportive
Correct answer: Neutral
A neutral stakeholder is aware of the project and its impacts but has not taken a position of support or resistance.
Question 4: A BA is preparing a stakeholder register. Which of the following is LEAST likely to be included?
- Stakeholder contact information
- Stakeholder financial compensation (Correct answer)
- Stakeholder level of influence
- Stakeholder primary concerns
Correct answer: Stakeholder financial compensation
Financial compensation is a human-resources matter and is not captured in a stakeholder register used for BA engagement purposes.
Question 5: When performing stakeholder analysis, a BA should categorize stakeholders primarily based on which dimensions?
- Title, seniority, and department
- Influence, interest, and impact (Correct answer)
- Budget, timeline, and resource allocation
- Technical skills and domain knowledge
Correct answer: Influence, interest, and impact
Stakeholder analysis categorizes stakeholders by influence over the project, interest in outcomes, and impact on or from the project.
Question 6: A project introduces significant process changes. A BA identifies a senior executive who is completely unaware of the project. What engagement strategy is most appropriate?
- Keep them unaware to avoid triggering resistance
- Provide detailed daily updates immediately
- Conduct a targeted briefing to build awareness and support (Correct answer)
- Assign them to a minor committee with low visibility
Correct answer: Conduct a targeted briefing to build awareness and support
A high-power stakeholder who is unaware represents a significant risk and should receive a targeted briefing to build awareness and ideally secure support.
Question 7: A BA notices that two key stakeholders have conflicting interests regarding project scope. What is the FIRST step the BA should take?
- Escalate immediately to project management
- Ignore the conflict and proceed with majority opinion
- Identify the nature and root cause of the conflict (Correct answer)
- Remove one stakeholder from the decision process
Correct answer: Identify the nature and root cause of the conflict
Before attempting to resolve a conflict, the BA must understand its nature and root cause to select an appropriate resolution strategy.
CCBA Stakeholder Engagement 2
A business analyst creates a matrix that plots stakeholders based on their level of authority and concern about project outcomes.
What tool is being used?