CCBA Solution Evaluation 3 — Questions and Answers
Question 1: Which BABOK knowledge area contains all Solution Evaluation tasks?
- Strategy Analysis
- Requirements Life Cycle Management
- Solution Evaluation (Correct answer)
- Business Analysis Planning and Monitoring
Correct answer: Solution Evaluation
Solution Evaluation is its own BABOK knowledge area dedicated to assessing deployed or potential solutions to maximize delivered value.
Question 2: A BA is comparing actual solution outcomes against baseline metrics established before implementation. Which element is the BA relying on?
- Business case assumptions
- Performance measures (Correct answer)
- Acceptance criteria
- Solution scope statement
Correct answer: Performance measures
Performance measures are the pre-defined benchmarks or KPIs used to evaluate how well the solution is achieving intended outcomes.
Question 3: A deployed solution meets its stated requirements but the business problem it was designed to solve still exists. A BA should first:
- Declare the project a failure
- Assess whether enterprise limitations are preventing value realization (Correct answer)
- Rewrite the requirements
- Escalate to the project sponsor immediately
Correct answer: Assess whether enterprise limitations are preventing value realization
When a technically correct solution fails to solve the business problem, the BA should investigate enterprise limitations such as process, culture, or organizational constraints.
Question 4: Which approach is most appropriate when a BA lacks sufficient performance data to evaluate a newly deployed solution?
- Conclude the solution is performing well since no issues are reported
- Define and implement a performance measurement plan (Correct answer)
- Immediately recommend replacement
- Revert to the previous solution
Correct answer: Define and implement a performance measurement plan
If performance data is insufficient, the BA should establish a measurement plan to collect the right data before drawing conclusions.
Question 5: During solution evaluation, a BA identifies that the solution is valuable but limited by outdated integration interfaces with legacy systems. This is an example of:
- A functional defect
- A technical solution limitation (Correct answer)
- An out-of-scope issue
- A stakeholder limitation
Correct answer: A technical solution limitation
Outdated integration interfaces are a technical constraint within the solution layer that reduce the solution's ability to deliver full value.
Question 6: A BA recommends phasing out a solution because maintenance costs now exceed its business value. Which factor is MOST relevant to this recommendation?
- Total cost of ownership vs. realized value (Correct answer)
- Original project budget
- Number of active users
- Vendor contract terms
Correct answer: Total cost of ownership vs. realized value
Comparing total cost of ownership against the value the solution delivers is the core financial consideration when recommending retirement.
Question 7: A BA is evaluating a solution and wants to understand stakeholder perception of its effectiveness. Which technique is most appropriate?
- Benchmarking
- Interviews and surveys (Correct answer)
- Root cause analysis
- SWOT analysis
Correct answer: Interviews and surveys
Interviews and surveys are the primary techniques for gathering subjective stakeholder perspectives on solution effectiveness and satisfaction.
CCBA Solution Evaluation 3
Which BABOK knowledge area contains all Solution Evaluation tasks?