CCBA Solution Evaluation 2 — Questions and Answers
Question 1: During solution evaluation, a BA discovers that the deployed system meets all functional requirements but users report it is too slow. Which type of limitation is this?
- Enterprise limitation
- Solution limitation (Correct answer)
- Stakeholder limitation
- Requirement limitation
Correct answer: Solution limitation
A solution limitation is a deficiency or constraint within the deployed solution itself, such as poor performance, that prevents it from fully delivering value.
Question 2: A BA is assessing whether a new inventory management system is delivering expected business value. Which task in Solution Evaluation directly addresses this?
- Assess solution limitations
- Analyze performance measures
- Measure solution performance (Correct answer)
- Recommend actions to increase value
Correct answer: Measure solution performance
Measure Solution Performance involves collecting and analyzing data on how well the solution is performing against defined performance measures.
Question 3: A BA finds that a new CRM system works perfectly but sales reps are not using it because management hasn't updated processes or incentives. This is best classified as:
- A solution defect
- An enterprise limitation (Correct answer)
- A requirements gap
- A technical debt issue
Correct answer: An enterprise limitation
Enterprise limitations are constraints within the organization, such as culture, processes, or policies, that prevent the solution from delivering full value.
Question 4: Which performance measure type captures the number of transactions processed per hour by a system?
- Qualitative measure
- Outcome measure
- Output measure (Correct answer)
- Impact measure
Correct answer: Output measure
Output measures capture the volume or quantity of results produced by the solution, such as transactions processed per unit of time.
Question 5: After a solution is deployed, a BA is asked to determine whether it should be retired, enhanced, or replaced. Which BABOK task supports this decision?
- Assess enterprise limitations
- Measure solution performance
- Recommend actions to increase solution value (Correct answer)
- Analyze performance measures
Correct answer: Recommend actions to increase solution value
Recommend Actions to Increase Solution Value involves evaluating options such as retirement, enhancement, or replacement to maximize the value delivered.
Question 6: A BA reviewing post-implementation data notices the solution reduced customer complaints by 40% but increased processing time by 20%. This analysis is part of which task?
- Assess solution limitations
- Analyze performance measures (Correct answer)
- Define solution scope
- Elicit performance requirements
Correct answer: Analyze performance measures
Analyze Performance Measures involves interpreting collected data to understand whether the solution is achieving intended outcomes and identifying trade-offs.
Question 7: Which of the following is the BEST example of a qualitative performance measure for a customer service solution?
- Average call handle time in seconds
- Number of tickets resolved per day
- Customer satisfaction score on a 1–5 scale (Correct answer)
- Percentage of calls escalated
Correct answer: Customer satisfaction score on a 1–5 scale
A satisfaction score represents a subjective, perception-based measure that captures quality of experience rather than a purely numeric count or rate.
CCBA Solution Evaluation 2
During solution evaluation, a BA discovers that the deployed system meets all functional requirements but users report it is too slow.
Which type of limitation is this?