Professional Ethics & Client Communication Flashcards
7 cards from real CCAT practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Professional Ethics & Client Communication flashcards as text
A CCAT receives a gift of significant monetary value from a grateful client after a successful rehabilitation. What is the most ethical course of action?
Answer: Decline or follow facility policy on gifts to avoid conflicts of interest
Accepting gifts of significant value can create conflicts of interest; most professional codes advise declining or following strict facility policies.
Which communication technique is most effective when explaining a complex rehabilitation exercise program to a client?
Answer: Using plain language, visual aids, and hands-on demonstration with return demonstration
Combining plain language, visuals, and hands-on demonstration with client return demonstration maximizes comprehension and home exercise compliance.
A CCAT notices signs of animal neglect at home based on the pet's condition. What should the therapist do?
Answer: Document objective clinical findings and follow mandatory reporting obligations per applicable law and facility policy
Animal welfare laws may require reporting suspected neglect; the therapist must document findings objectively and follow legal and facility protocols.
What is the primary purpose of maintaining thorough progress notes in companion animal rehabilitation?
Answer: To ensure continuity of care, track outcomes, and support ethical accountability
Comprehensive progress notes support continuity of care, facilitate communication among the care team, and demonstrate professional accountability.
A client asks a CCAT to recommend a specific brand of pet food outside the therapist's expertise. What is the best response?
Answer: Acknowledge the question is outside rehabilitation scope and refer the client to their veterinarian or a veterinary nutritionist
Practicing within scope of practice means referring questions about nutrition to appropriately qualified professionals.
How should a CCAT respond if a client posts negative and inaccurate information about them on social media?
Answer: Do not disclose client information and respond professionally or seek legal counsel if appropriate
Confidentiality prohibits disclosing patient information even to defend against negative reviews; a measured professional response or legal counsel is appropriate.
Which of the following best defines 'dual relationship' in companion animal rehabilitation ethics?
Answer: A therapist who has both a professional and a personal relationship with a client
A dual relationship occurs when a therapist has both a professional therapeutic role and a separate personal relationship with the same client, creating potential ethical conflicts.