CCAP CCAP Cultural Competency & Client Services 2

Question 1

The '5-Stage Cultural Competence Continuum' developed by Cross et al. begins with which stage?

Accepted Answer

Cultural destructiveness

Answer

The continuum starts at cultural destructiveness (actively harming other cultures) and progresses through incapacity, blindness, pre-competence, competence, and proficiency.

Question 2

Title VI of the Civil Rights Act of 1964 requires Community Action Agencies receiving federal funds to:

Accepted Answer

Provide meaningful access to programs and services regardless of national origin, including language access for limited English proficient clients

Answer

Title VI prohibits national origin discrimination and, per Executive Order 13166, requires recipients of federal funds to take reasonable steps to provide meaningful language access.

Question 3

When developing an individualized service plan with a client, the CCAP professional should ensure the plan is:

Accepted Answer

Driven by the client's own goals and strengths, not solely determined by staff assessment

Answer

Client-centered, strengths-based planning respects client self-determination and produces better outcomes than staff-imposed solutions.

Question 4

An agency notices that clients from one ethnic community are significantly underrepresented in program enrollment despite high need in that area. The recommended response is to:

Accepted Answer

Conduct outreach with trusted community leaders and assess whether language, cultural, or structural barriers exist

Answer

Disparities in enrollment often signal access barriers; community-centered outreach and barrier analysis are the evidence-based first steps.

Question 5

Trauma-informed care in a Community Action context means that staff:

Accepted Answer

Recognize the widespread impact of trauma, integrate knowledge about trauma into policies and practices, and avoid re-traumatization

Answer

Trauma-informed care is an organizational framework that shifts from 'What is wrong with you?' to 'What happened to you?' and shapes all interactions and policies.

(CCAP) Certified Community Action Professional Practice Test

(CCAP) Certified Community Action Professional Practice Test

CCAP CCAP Cultural Competency & Client Services 2