CCA Claims Handling and Investigation 5

Question 1

A building adjuster notes that fire damage to a load-bearing wall may have compromised structural integrity. What should the adjuster do?

Accepted Answer

Recommend that a structural engineer inspect the building before repair estimates are finalized

Answer

Structural safety issues require a qualified engineer's assessment; adjusters should engage experts when damage may affect building integrity.

Question 2

Which statute of limitations issue is MOST relevant when handling a liability claim?

Accepted Answer

The date by which the claimant must file suit or lose the right to do so

Answer

Adjusters must track the claimant's statute of limitations to ensure any settlement occurs before the claimant's right to sue expires, protecting all parties.

Question 3

Under the principle of indemnity, what is the maximum amount an insured should receive for a covered loss?

Accepted Answer

An amount sufficient to restore the insured to their pre-loss financial position

Answer

The principle of indemnity prohibits profiting from insurance; payment should restore—not improve—the insured's financial position.

Question 4

An adjuster suspects arson in a fire loss claim. Which investigative resource is MOST appropriate to engage?

Accepted Answer

A certified fire investigator or origin and cause expert

Answer

A certified fire investigator specializes in determining the origin and cause of fires, including identifying whether a fire was intentionally set.

Question 5

What does 'coverage territory' in a commercial general liability (CGL) policy define?

Accepted Answer

The geographic area within which covered injuries or damages must occur

Answer

Coverage territory limits where a bodily injury or property damage claim must arise for coverage to apply under the CGL policy.

(CCA) Certified Claims Adjuster Practice Test

(CCA) Certified Claims Adjuster Practice Test

CCA Claims Handling and Investigation 5