Performance Monitoring Flashcards

Which Director role is designed to troubleshoot individual user issues without full site administration rights?

Answer: Help Desk Administrator

The Help Desk Administrator role is built for working on individual user and session issues in Director.

In a load management policy, what happens when the 'Maximum number of sessions' value is reached on a server?

Answer: The server reports full load and no new sessions are brokered to it

Reaching the maximum sessions value makes the server report full load, so the broker sends new sessions elsewhere.

A user's logon shows a long 'Brokering' phase in Director. Which component should the admin look at first?

Answer: The Delivery Controller and its database connection

Brokering time covers the Controller choosing a machine for the session, so Controller and database performance matter most.

Which Windows tool can admins use on a VDA to track Citrix-specific counters such as ICA Session latency and bandwidth?

Answer: Performance Monitor (PerfMon)

Citrix installs PerfMon counters such as ICA Session latency and input/output bandwidth on VDAs.

An administrator notices that many sessions show high ICA RTT while server CPU and memory are normal. What is the most likely cause?

Answer: Network latency or bandwidth limits between client and VDA

High ICA RTT with healthy server resources usually points to network delay or bandwidth limits.

What does a 'Fair' or 'Poor' User Experience score in Citrix Analytics for Performance tell an administrator?

Answer: Users are having below-par logon, responsiveness, availability, or resiliency

The UX score sorts users as Excellent, Fair, or Poor based on how their sessions actually perform.

Which Director dashboard indicator would best show that a logon storm is affecting the site right now?

Answer: A spike in average logon duration and concurrent logons

Logon storms show up as many logons at once together with longer average logon duration on the Director dashboard.