Monitoring & Troubleshooting Flashcards

A change to a Delivery Group was made but no one knows who made it. Which feature records administrative changes in a Citrix site?

Answer: Configuration Logging

Configuration Logging records administrative changes made to the site, including who made them and when.

A user's session froze and they want to reconnect to the same session. Which Director action resets a disconnected-but-stuck session without logging the user off from other resources?

Answer: Session Control > Log Off for the affected session

Logging off the stuck session from Director's Session Control clears it so the user can launch a fresh session.

Director reports frequent 'Client connection failures'. Where is the most likely cause?

Answer: The endpoint or network path, such as Workspace app or firewall issues

Client connection failures indicate problems between the endpoint and the VDA, often Workspace app or network related.

Which Citrix Workspace app tool can a user run to gather logs for troubleshooting connection issues on Windows?

Answer: Citrix Workspace app log collection in Advanced Preferences

Workspace app for Windows offers log collection under Advanced Preferences to capture client-side logs.

An administrator needs to identify which process is consuming the most CPU on a VDA hosting a user's session. Which Director view helps?

Answer: Machine Details or User Details processes view

Director's details pages list running processes with CPU and memory usage for the selected machine or session.

After moving the Monitoring database, Director shows no historical data. What must be updated?

Answer: The Monitor Service data store connection string on the Delivery Controllers

Each Delivery Controller's Monitor Service must point to the new Monitoring database connection string.

Which ports are used by default for HDX ICA traffic without and with Session Reliability?

Answer: 1494 and 2598

ICA uses TCP 1494, and Session Reliability uses CGP over TCP 2598.