Monitoring & Troubleshooting Flashcards
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Read the first 7 Monitoring & Troubleshooting flashcards as text
A help desk agent needs to view a user's live session and assist them interactively from Citrix Director. Which feature should be used?
Answer: Shadow
Director's Shadow feature uses Microsoft Remote Assistance to view and interact with a user's live session.
In Director's logon duration breakdown, which phase measures the time spent applying Group Policy objects?
Answer: GPOs
The GPOs phase shows how long Group Policy processing took during logon.
Several VDAs show as Unregistered in Citrix Studio. What is the first VDA-side setting to verify?
Answer: The ListOfDDCs or controller list configured on the VDA
VDAs must know which Delivery Controllers to register with, typically via ListOfDDCs, policy, or auto-update.
Which Citrix tool collects diagnostic data and CDF traces from Delivery Controllers and VDAs and can upload them to Citrix Insight Services?
Answer: Citrix Scout
Citrix Scout gathers diagnostics and traces and can upload them to CIS for analysis.
By default, which TCP port do VDAs use to register with Delivery Controllers?
Answer: 80
VDA registration with the Delivery Controller uses TCP port 80 by default, secured with Kerberos.
Where does Citrix Director obtain historical session and connection data for its Trends views?
Answer: The Monitoring database via the Monitor Service
The Monitor Service on the Delivery Controller writes historical data to the Monitoring database that Director queries.
A user reports a session is unresponsive. From Director, which action ends only the hung application rather than the full session?
Answer: End the process or application from the Activity Manager
Activity Manager in Director lets admins end specific applications or processes without logging off the user.