Change Models & Frameworks Flashcards

The Kübler-Ross Change Curve was originally developed to describe:

Answer: Stages of grief in terminally ill patients

Elisabeth Kübler-Ross developed the curve to describe emotional stages (denial, anger, bargaining, depression, acceptance) in terminally ill patients before it was applied to change management.

In Kotter's 8-Step model, what is the purpose of 'generating short-term wins' (Step 6)?

Answer: To build credibility and momentum by demonstrating early successes

Short-term wins in Kotter's model build morale, silence critics, and demonstrate that the change is producing real results.

Which change model uses 'Unfreeze–Change–Refreeze' as its three core stages?

Answer: Lewin's 3-Stage Model

Kurt Lewin's 3-Stage Model describes unfreezing old behaviors, implementing change, and refreezing the new state as the norm.

In the context of change management, 'anchor' in Kotter's Step 8 refers to:

Answer: Embedding changes in organizational culture so they stick

Anchoring changes in culture means ensuring new behaviors are reinforced through norms, values, and leadership modeling so they become permanent.

The ADKAR model is primarily intended to be used at which level of analysis?

Answer: Individual level

ADKAR is designed to measure and address change readiness at the individual level, recognizing that organizational change happens one person at a time.

Which element of McKinsey's 7-S Framework is considered the central, connecting element that aligns all others?

Answer: Shared Values

Shared Values (superordinate goals) sit at the center of the 7-S diagram and are considered the foundation that influences all other elements.

A change agent notices that employees understand the change but lack confidence in executing it. In ADKAR, which barrier point should be addressed?

Answer: Ability

Ability in ADKAR refers to the demonstrated capability to implement the change; lacking confidence in execution signals an Ability gap.