Practice Test Geeks(CCA) Certified Change Agent Practice Test
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Change Agent Organizational Development Flashcards

7 cards from real CCA practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

Read the first 7 Change Agent Organizational Development flashcards as text

  1. Which leadership style is most effective during the early, high-uncertainty stages of a major organizational transformation?

    Answer: Transformational

    Transformational leadership inspires vision and motivates followers through uncertain change, making it effective in early transformation stages.

  2. Resistance to change is BEST managed by a change agent who:

    Answer: Understands and addresses the underlying concerns driving resistance

    Effective change agents treat resistance as informative data and engage with the root concerns rather than suppressing or ignoring them.

  3. In the context of organizational change, 'double-loop learning' (Argyris) means an organization:

    Answer: Corrects errors by questioning and revising underlying assumptions and norms

    Double-loop learning goes beyond fixing errors (single-loop) to examining and changing the governing values or mental models that caused them.

  4. A change agent uses appreciative inquiry (AI) as an OD approach. The first phase of the AI 4-D cycle is:

    Answer: Discovery

    The 4-D cycle begins with Discovery — identifying and appreciating the best of 'what is' before envisioning the future.

  5. Which metric would BEST indicate that an OD intervention targeting employee engagement was successful?

    Answer: Improvement in employee net promoter score (eNPS)

    eNPS measures whether employees would recommend the organization as a place to work, making it a direct indicator of engagement improvement.

  6. During a large-scale change, which stakeholder group typically requires the MOST tailored communication strategy?

    Answer: Frontline employees who are directly impacted

    Frontline employees experience day-to-day operational impacts most acutely and need targeted, relevant, and frequent communication.

  7. McKinsey's 7-S Framework includes 'shared values' at its center because:

    Answer: Values serve as the foundational element influencing all other six S elements

    Shared values are at the core of the 7-S model because they guide and align all other elements: strategy, structure, systems, staff, skills, and style.