Measuring & Sustaining Change Flashcards
6 cards from real CCA practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 Measuring & Sustaining Change flashcards as text
What are Key Performance Indicators (KPIs) in change management?
Answer: Measurable metrics tracking progress toward change objectives and desired outcomes
KPIs in change management measure specific, quantifiable outcomes such as adoption rates, utilization metrics, proficiency levels, and business impact to objectively track change progress.
What is 'change sustainment' and why do many changes fail to be sustained?
Answer: Ensuring changes become permanent organizational practice; many fail due to reverting to old habits when pressure eases
Change sustainment ensures new practices become embedded in organizational culture. Many changes fail because support structures are removed too early and old habits resurface when attention shifts.
What role does reinforcement play in sustaining organizational change?
Answer: Positive reinforcement of new behaviors through recognition, rewards, and accountability sustains adoption
Reinforcement mechanisms including recognition, rewards, accountability systems, and visible leadership support help new behaviors become habits rather than temporary compliance.
What is a change readiness assessment?
Answer: An evaluation of the organization's capacity and willingness to undergo a specific change
Change readiness assessment evaluates organizational factors including culture, leadership support, change history, employee capacity, and communication channels to determine preparedness for the change.
How should lessons learned from change initiatives be captured and applied?
Answer: Through structured retrospectives documented and shared to improve future change efforts
Structured retrospectives capture what worked, what didn't, and why, creating organizational learning that improves future change initiatives. Both successes and failures provide valuable insights.
What is the role of middle management in sustaining change?
Answer: They translate strategy into action, model desired behaviors, and reinforce change with their teams daily
Middle managers are critical change sustainers because they directly influence frontline employees, translate executive vision into daily practice, and provide the ongoing coaching needed to embed new behaviors.