CCA Industry Standards Flashcards
7 cards from real CCA practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 CCA Industry Standards flashcards as text
According to CCA industry standards, which measurement framework is used to evaluate the ROI of change management?
Answer: PROSCI ROI methodology linking speed of adoption and proficiency
PROSCI's ROI methodology ties change management outcomes to speed of adoption, ultimate utilization, and proficiency of impacted employees.
In CCA standards, what distinguishes 'project management' from 'change management'?
Answer: Project management focuses on deliverables and timelines; change management focuses on people adoption
Project management delivers the technical solution on time and on budget, while change management ensures people adopt and use that solution.
Which industry standard principle states that change must be led from the top but implemented from the middle?
Answer: Manager-in-the-middle principle
The manager-in-the-middle principle recognizes that middle managers are critical translators between senior leadership vision and frontline implementation.
Under CCA standards, a 'feedback loop' in change management is best described as:
Answer: A mechanism to gather employee input and adjust the change approach accordingly
Feedback loops allow change agents to collect data on adoption and resistance and make real-time adjustments to the change strategy.
According to CCA industry standards, 'sustaining change' after go-live is best achieved through:
Answer: Ongoing measurement, recognition, and corrective action plans
Sustaining change requires continued measurement of adoption metrics, recognition of successes, and addressing gaps through corrective action.
In CCA standards, the concept of 'WIIFM' (What's In It For Me) is most critical during which phase?
Answer: Initial awareness and desire-building communications
Addressing WIIFM early helps build individual desire and motivation to support the change, which is foundational to overcoming resistance.
Which CCA industry standard approach recommends integrating change management activities directly into the project plan?
Answer: Embedding change management deliverables within the integrated project schedule
Integrating change management into the project plan ensures synchronization of technical and people-side activities at every milestone.