CCA Industry Standards Flashcards
7 cards from real CCA practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 CCA Industry Standards flashcards as text
According to CCA industry standards, what is the primary purpose of a 'change charter'?
Answer: To define the scope, objectives, and governance of the change effort
A change charter establishes the vision, scope, guiding principles, and governance structure for the change management effort.
Which of the following best describes the 'coalition of the willing' in CCA standards?
Answer: A cross-functional group of influential advocates who champion the change
A coalition of the willing consists of influential people across the organization who actively support and promote the change to their peers.
When applying CCA industry standards to assess change impact, which factor should be evaluated first?
Answer: Scope of the change and who is affected
Identifying the scope and the populations impacted is the foundational step in change impact assessment.
In change management industry standards, 'change fatigue' is most effectively prevented by:
Answer: Prioritizing, sequencing, and pacing change initiatives strategically
Strategic prioritization and sequencing of change initiatives helps organizations avoid overwhelming employees with concurrent demands.
The term 'change portfolio management' in CCA industry standards refers to:
Answer: Overseeing the collection of all change initiatives across an organization
Change portfolio management involves overseeing all active change initiatives to ensure alignment, prioritization, and resource optimization.
According to CCA standards, which type of training is most effective for supporting behavioral change?
Answer: Ongoing, role-specific training reinforced with on-the-job support
Role-specific, reinforced training with ongoing coaching and job aids is most effective for embedding new behaviors.
In CCA industry standards, the 'human side of change' encompasses which of the following?
Answer: Managing people's emotions, behaviors, and adoption throughout the change
The human side of change focuses on helping individuals navigate the emotional and behavioral aspects of transitioning to new ways of working.