CCA Industry Standards Flashcards

Which change management standard emphasizes the importance of a 'burning platform' to create urgency for change?

Answer: Kotter's 8-Step Model

Kotter's 8-Step Model begins by establishing a sense of urgency, often referred to as identifying the 'burning platform.'

In the context of CCA standards, what does 'organizational readiness' primarily assess?

Answer: The degree to which the organization can absorb and sustain change

Organizational readiness assesses the capacity and willingness of an organization to absorb, adopt, and sustain a change initiative.

According to PROSCI's industry standards, the primary role of a sponsor in change management is to:

Answer: Actively and visibly participate in the change effort

PROSCI identifies active and visible sponsorship as the number one contributor to change success.

Which metric is most aligned with CCA industry standards for measuring change adoption?

Answer: Percentage of employees using the new system or process

Actual adoption rate—measured by usage of the new system or process—is the most direct indicator of change success.

The 'refreezing' stage in Lewin's Change Model refers to:

Answer: Stabilizing the new state and making it the norm

Refreezing involves reinforcing and stabilizing the new behaviors or systems so they become the standard way of working.

According to change management industry standards, stakeholder analysis is best conducted:

Answer: At the beginning of the change initiative

Stakeholder analysis should be performed early in the change process to identify key groups and tailor engagement strategies accordingly.

Which framework from industry standards focuses specifically on the individual's journey through change using five building blocks?

Answer: ADKAR Model

The ADKAR Model (Awareness, Desire, Knowledge, Ability, Reinforcement) is a goal-oriented framework focused on individual change.