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Strategic Planning & Leadership Flashcards

7 cards from real CBO practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

Read the first 7 Strategic Planning & Leadership flashcards as text

  1. A business operator conducts a PESTEL analysis. Which factor would include changes in minimum wage laws?

    Answer: Legal

    Minimum wage laws fall under the Legal category of PESTEL because they are statutory regulations imposed by government.

  2. Which leadership style is MOST effective when employees are highly skilled but lack motivation?

    Answer: Participative

    Participative (democratic) leadership engages skilled but unmotivated employees by involving them in decision-making, boosting ownership and commitment.

  3. A company's strategic plan sets a goal to increase market share by 15% in three years. This is an example of a:

    Answer: Strategic objective

    A strategic objective is a specific, measurable long-term goal that supports the broader mission and vision of the organization.

  4. When evaluating strategic alternatives, the concept of 'sustainable competitive advantage' means the business:

    Answer: Maintains superior value delivery that rivals cannot easily replicate

    Sustainable competitive advantage refers to long-term superior value creation through resources or capabilities that competitors cannot quickly imitate.

  5. In Kotter's 8-Step Change Model, what must leaders do BEFORE creating a vision for change?

    Answer: Form a powerful coalition

    Kotter's model requires establishing a guiding coalition (step 2) before developing the change vision (step 3) to ensure leadership alignment and credibility.

  6. A balanced scorecard measures organizational performance across which four perspectives?

    Answer: Financial, Customer, Internal Process, Learning & Growth

    Kaplan and Norton's Balanced Scorecard uses Financial, Customer, Internal Process, and Learning & Growth perspectives to give a holistic performance view.

  7. A CBO notices that two departments have conflicting priorities that are slowing execution of the strategic plan. The BEST first step is to:

    Answer: Facilitate a cross-departmental alignment meeting

    Facilitating a cross-departmental alignment meeting addresses the root cause—lack of coordination—before resorting to structural or resource changes.