CBN Communication & Stakeholder Engagement 5

Question 1

A bariatric nurse is designing patient education materials. Which practice best supports patients with low health literacy?

Accepted Answer

Write at or below a sixth-grade reading level using plain language and visuals

Answer

Use precise medical terminology to ensure accuracy

Answer

Provide longer documents so nothing is left out

Answer

Rely on verbal instruction only and skip written materials

Question 2

A primary care physician calls the bariatric clinic frustrated that they never received a discharge summary for a shared patient. What does this situation primarily indicate a need for?

Accepted Answer

Improved care-transition communication processes with referring providers

Answer

Limiting how much information is shared outside the surgical program

Answer

Advising the physician to obtain records directly from the patient

Answer

Discontinuing co-management with primary care

Question 3

A patient scheduled for bariatric surgery discloses they have not told their employer or most family members about the operation. How should the nurse respond?

Accepted Answer

Respect the patient's privacy choice while assessing whether they have adequate postoperative support

Answer

Insist the patient inform their family before surgery can proceed

Answer

Contact a family member to arrange support on the patient's behalf

Answer

Warn the patient that secrecy predicts surgical failure

Question 4

During a quality improvement meeting, the bariatric nurse wants to convince the team to adopt a standardized postoperative hydration protocol. Which approach is most persuasive?

Accepted Answer

Present readmission data related to dehydration alongside evidence supporting the proposed protocol

Answer

State that other hospitals are doing it, so this one should too

Answer

Ask the manager to mandate the change without discussion

Answer

Share one memorable story about a dehydrated patient

Question 5

A deaf patient who uses American Sign Language arrives for bariatric preoperative testing, but the scheduled interpreter cancels. What is the nurse's best action?

Accepted Answer

Arrange a qualified video remote interpreting service before proceeding with education

Answer

Communicate through written notes for the entire visit

Answer

Proceed using lip reading since the patient seems to follow along

Answer

Reschedule the appointment for several weeks later

Question 6

The bariatric nurse notices that a patient's online patient-portal messages have gone unanswered for five days because of unclear staff responsibilities. The best system-level solution is to:

Accepted Answer

Establish a defined workflow assigning portal message triage with response-time expectations

Answer

Tell patients to stop using the portal and call instead

Answer

Answer all backlogged messages personally without changing the process

Answer

Disable the messaging feature in the portal

Question 7

A patient at their two-week postoperative visit reports feeling isolated because friends keep offering food at gatherings. Which nursing response best supports the patient's social adjustment?

Accepted Answer

Help the patient rehearse assertive responses and connect them with a bariatric support group

Answer

Advise the patient to avoid all social events for the first year

Answer

Tell the patient that food refusal gets easier with time

Answer

Suggest the patient eat small amounts to avoid offending friends