Client Communication and Service Flashcards
7 cards from real CBLE practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Client Communication and Service flashcards as text
A client imports goods subject to antidumping duties but was not informed by the supplier. What is the broker's best course of action upon discovering this?
Answer: Immediately notify the client and advise that AD/CVD deposits are required at entry and that liability follows the goods
Antidumping and countervailing duties attach to the goods and must be deposited at entry; the broker must inform the client of this legal obligation.
A client asks whether their goods qualify for USMCA preferential tariff treatment. What document is the broker's primary reference for USMCA rules of origin?
Answer: The USMCA origin certification completed by the producer or exporter
USMCA preference requires a valid origin certification from the producer or exporter, which the broker reviews to determine eligibility.
A client requests that the broker communicate with their foreign supplier directly to arrange logistics. How should the broker respond?
Answer: Clarify the broker's role is customs clearance and recommend the client engage a licensed freight forwarder for logistics coordination
Brokers should clarify the distinction between customs brokerage and freight forwarding, recommending the appropriate licensed professional for logistics.
Under 19 CFR 111.36, a customs broker who is an individual may not employ which type of person to transact customs business?
Answer: A person who has had their customs broker license revoked
Brokers are prohibited from employing or allowing persons whose broker licenses have been revoked to transact customs business.
A client disputes an invoice from the broker claiming excess fees were charged. What is the recommended first step in resolving this?
Answer: Review the written fee agreement with the client and compare it to charges billed
Fee disputes should first be addressed by reviewing the written fee agreement to objectively assess whether charges align with the agreed schedule.
Which of the following best describes the concept of 'reasonable care' as it applies to the importer of record under the Customs Modernization Act?
Answer: The importer must use reasonable efforts to provide accurate and complete information to CBP
The Customs Modernization Act places the obligation of reasonable care on the importer to ensure the accuracy of entry information provided to CBP.
A client's goods arrive at the port but the original bill of lading cannot be located. What advice should the broker provide?
Answer: Advise the client to obtain a letter of indemnity from the carrier or a telex release to take delivery
When the original bill of lading is unavailable, a carrier-issued telex release or letter of indemnity is the standard mechanism for obtaining cargo release.