Practice Test Geeks(CBLE) Customs Broker License Exam Practice Test
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Client Communication and Service Flashcards

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  1. A long-standing client repeatedly submits incomplete shipping documents, causing entry delays. What is the most professionally appropriate broker response?

    Answer: Issue a formal written notice documenting requirements and consequences of incomplete submissions

    Professional brokers document recurring document deficiencies in writing to establish clear expectations and protect both parties.

  2. Which of the following is NOT typically included in a broker's written fee schedule disclosed to clients?

    Answer: CBP duty amounts

    CBP duty amounts are government-assessed charges, not broker fees, and are not part of the broker's own fee schedule.

  3. A client asks the broker to file a Prior Disclosure with CBP after discovering an underpayment of duties. What is the broker's role in this process?

    Answer: The broker can assist in preparing and filing the Prior Disclosure on behalf of the importer

    Licensed customs brokers can assist clients in preparing and submitting Prior Disclosures to CBP to mitigate potential penalty exposure.

  4. An importer's goods are detained by FDA at the border. The customs broker should:

    Answer: Notify the client promptly and advise them to contact their FDA regulatory counsel

    When FDA detains goods, the broker must promptly inform the client and recommend appropriate regulatory counsel since FDA compliance is outside customs broker scope.

  5. A client disagrees with a CBP rate advance on a liquidated entry. The broker should advise the client that a protest must be filed within:

    Answer: 180 days of liquidation

    Under 19 USC 1514, a protest must be filed within 180 days of the date of liquidation to challenge CBP's decision.

  6. When a broker sends a client a post-entry summary showing final charges, which document typically serves as the formal record of CBP's final duty determination?

    Answer: The liquidation notice

    The liquidation notice is CBP's official record of the final duty assessment, which may differ from the estimated duties on the entry summary.

  7. A broker's client requests copies of all entry documents filed on their behalf. Under 19 CFR 111.23, how long must brokers retain such records?

    Answer: 5 years

    19 CFR 111.23 requires customs brokers to retain records relating to customs transactions for 5 years from the date of entry.