CBHCM Community Resources and Referral Systems 5 — Questions and Answers
Question 1: A case manager is building a community resource directory. Which factor is MOST critical to assess when evaluating whether to include a new service provider?
- The provider's marketing materials
- The provider's accreditation status and service eligibility criteria (Correct answer)
- The provider's proximity to the case manager's office
- Whether the provider accepts only private pay
Correct answer: The provider's accreditation status and service eligibility criteria
Accreditation status and eligibility criteria determine whether the resource is credible and appropriate for the client population being served.
Question 2: Which of the following is an example of a 'warm handoff' in the referral process?
- Giving a client a phone number and asking them to call independently
- Providing written instructions and a bus pass to the next appointment
- Directly introducing the client to the receiving provider in person or via phone (Correct answer)
- Sending a fax to the new provider with the client's records
Correct answer: Directly introducing the client to the receiving provider in person or via phone
A warm handoff involves the referring provider directly introducing and transitioning the client to the receiving provider to reduce dropout and build continuity.
Question 3: A client with a serious mental illness is not engaged in services and refuses help. Which evidence-based outreach model is designed to engage this population in the community without requiring them to come into an office?
- Intensive Outpatient Program (IOP)
- Assertive Community Treatment (ACT) (Correct answer)
- Partial Hospitalization Program (PHP)
- Clubhouse Model
Correct answer: Assertive Community Treatment (ACT)
Assertive Community Treatment (ACT) is a multidisciplinary, community-based team model that delivers services where clients live and work, specifically targeting those who disengage from traditional office-based care.
Question 4: A case manager wants to refer a low-income client to free legal aid services for a benefits denial appeal. Which national network coordinates free civil legal services for low-income Americans?
- American Bar Association Pro Bono Center
- Legal Services Corporation (LSC) (Correct answer)
- National Legal Aid & Defender Association
- ACLU Legal Defense Fund
Correct answer: Legal Services Corporation (LSC)
The Legal Services Corporation (LSC) is the primary federal funder of civil legal aid for low-income Americans and coordinates a national network of local legal aid programs.
Question 5: When evaluating the effectiveness of a referral, which outcome measure is MOST directly relevant?
- The number of referrals made in a month
- Whether the client successfully accessed and engaged with the referred service (Correct answer)
- Whether the referral was documented in the case file
- The client's satisfaction with the case manager's communication style
Correct answer: Whether the client successfully accessed and engaged with the referred service
Referral effectiveness is measured by whether the client actually accessed and engaged with the service, not just whether the referral was made.
Question 6: A client with co-occurring disorders (COD) needs integrated treatment. Which service model addresses both mental health and substance use disorders simultaneously in a single treatment setting?
- Sequential treatment model
- Parallel treatment model
- Integrated Dual Disorder Treatment (IDDT) (Correct answer)
- Step-down residential model
Correct answer: Integrated Dual Disorder Treatment (IDDT)
Integrated Dual Disorder Treatment (IDDT) is an evidence-based model that addresses mental health and substance use disorders simultaneously within the same treatment team and setting.
Question 7: A case manager is working with an uninsured client who needs behavioral health services. Which program provides mental health and substance use services to uninsured and underinsured individuals through federally qualified health centers (FQHCs)?
- Employee Assistance Programs (EAPs)
- HRSA Health Center Program (Correct answer)
- TRICARE
- Ryan White HIV/AIDS Program
Correct answer: HRSA Health Center Program
The HRSA Health Center Program funds FQHCs to provide comprehensive primary and behavioral health care on a sliding-fee scale regardless of insurance status.
CBHCM Community Resources and Referral Systems 5
A case manager is building a community resource directory.
Which factor is MOST critical to assess when evaluating whether to include a new service provider?