CBHCM Community Resources and Referral Systems 4 — Questions and Answers
Question 1: A case manager is working with a client who has Medicare Part A and Part B but needs outpatient prescription coverage. Which program should the case manager refer the client to?
- Medicare Part C
- Medicare Part D (Correct answer)
- Medicaid Extra Help
- CHIP
Correct answer: Medicare Part D
Medicare Part D is the prescription drug coverage program that supplements Medicare Parts A and B.
Question 2: When a case manager determines that a client needs peer support services, which credential indicates a provider has lived experience with mental health recovery?
- Licensed Clinical Social Worker (LCSW)
- Certified Peer Specialist (CPS) (Correct answer)
- Board Certified Psychiatrist
- Certified Case Manager (CCM)
Correct answer: Certified Peer Specialist (CPS)
Certified Peer Specialists have personal lived experience with mental health or substance use recovery and are trained to support others.
Question 3: A client is being discharged from inpatient psychiatric care and requires 24/7 supervision but does not need hospital-level care. Which community-based level of care is most appropriate?
- Assertive Community Treatment (ACT)
- Crisis stabilization unit
- Crisis residential or step-down facility (Correct answer)
- Intensive Outpatient Program (IOP)
Correct answer: Crisis residential or step-down facility
Crisis residential or step-down facilities provide 24-hour supervised care for clients transitioning out of inpatient settings who still need structured support.
Question 4: A CBHCM case manager identifies that a client's housing instability is negatively impacting their mental health treatment. Which federal housing program specifically targets individuals with serious mental illness?
- Section 8 Housing Choice Voucher
- HUD-VASH
- Shelter Plus Care (S+C) (Correct answer)
- Low-Income Housing Tax Credit (LIHTC)
Correct answer: Shelter Plus Care (S+C)
Shelter Plus Care (S+C) is a HUD program specifically designed to provide rental assistance paired with supportive services for homeless people with serious mental illness.
Question 5: Which of the following best describes the 'no wrong door' approach in behavioral health service systems?
- Clients must enter services only through emergency departments
- Any point of entry into the system can connect clients to appropriate services (Correct answer)
- Referrals must always originate from a primary care physician
- Clients choose their preferred treatment modality at intake
Correct answer: Any point of entry into the system can connect clients to appropriate services
The 'no wrong door' model ensures that regardless of where a person enters the service system, they can be connected to the appropriate resources and supports.
Question 6: A case manager is helping a client with a substance use disorder find employment. Which federally funded vocational program specifically supports people with disabilities, including SUD, in gaining employment?
- TANF Work Program
- Vocational Rehabilitation (VR) (Correct answer)
- WorkFirst
- Job Corps
Correct answer: Vocational Rehabilitation (VR)
Vocational Rehabilitation (VR) is a federally and state-funded program that provides employment services to people with physical or mental disabilities, including substance use disorders.
Question 7: A behavioral health case manager receives a referral for a Spanish-speaking client who reports domestic violence. Which action is the FIRST priority?
- Schedule a mental health intake appointment
- Assess immediate safety and connect to a DV shelter with bilingual services (Correct answer)
- Refer to immigration legal services
- File a report with child protective services
Correct answer: Assess immediate safety and connect to a DV shelter with bilingual services
Safety is always the first priority in domestic violence situations; connecting the client to a DV shelter with bilingual services addresses both immediate safety and language access needs.
CBHCM Community Resources and Referral Systems 4
A case manager is working with a client who has Medicare Part A and Part B but needs outpatient prescription coverage.
Which program should the case manager refer the client to?