Crisis Intervention Strategies Flashcards
7 cards from real CBHCM practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Crisis Intervention Strategies flashcards as text
A behavioral health case manager working with a client in crisis must balance confidentiality with safety. Under HIPAA, disclosure without consent is permitted when:
Answer: There is a serious and imminent threat to the health or safety of the client or others
HIPAA's 'serious and imminent threat' provision allows disclosure to prevent or lessen a credible, serious threat to a person's safety.
Which communication approach is most effective when a client is in the acute phase of a manic crisis?
Answer: Using brief, calm, clear sentences with reduced environmental stimulation
During acute mania, cognitive processing is impaired; brief, calm communication and reduced stimulation help contain dysregulation.
Crisis intervention with individuals experiencing homelessness must first address:
Answer: Immediate basic needs including safety, shelter, and food
Maslow's hierarchy applies in crisis work — immediate physiological and safety needs must be met before higher-order interventions can be effective.
When conducting a crisis assessment over the phone, which technique helps the case manager gauge the client's level of distress?
Answer: Asking the client to rate distress on a 0-10 scale
A subjective units of distress scale (SUDS) rating gives the case manager a quick, quantifiable gauge of distress intensity during remote contact.
A case manager notices a client becomes aggressive when feeling cornered. Which environmental modification is most appropriate during crisis intervention?
Answer: Ensuring the client has unobstructed access to the exit
Ensuring exit access reduces the client's sense of being trapped and lowers the likelihood of escalation to physical aggression.
Post-crisis debriefing with a client serves which primary purpose?
Answer: Reviewing the crisis, identifying triggers, and reinforcing coping skills learned
Post-crisis debriefing consolidates learning from the experience, reinforcing what helped and identifying triggers to support future prevention.
Which of the following best describes 'psychological first aid' (PFA) in the aftermath of a community disaster?
Answer: A supportive, non-intrusive approach addressing practical needs and promoting natural recovery
PFA is an evidence-informed approach that provides compassionate support, practical assistance, and connection to resources without forcing trauma processing.