Patient Communication Flashcards
7 cards from real CBE practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Patient Communication flashcards as text
A patient says, "I know I should stop drinking soda before surgery, but it's the only thing that gets me through work." Which motivational interviewing response best reflects ambivalence?
Answer: On one hand soda helps you cope at work, and on the other you know cutting it out matters for surgery.
A double-sided reflection captures both sides of the patient's ambivalence without pressure or judgment.
Which statement is the best example of person-first language in bariatric education?
Answer: Patients with obesity benefit from early protein planning.
Person-first language names the person before the condition, reducing stigma as recommended by the Obesity Action Coalition and ASMBS.
An educator uses the teach-back method after explaining the post-op diet stages. What is the primary purpose of this technique?
Answer: To confirm the educator explained the information clearly enough for the patient to understand
Teach-back checks the clarity of the educator's explanation, not the patient's intelligence, and reveals gaps to re-teach.
A Spanish-speaking patient arrives with her 14-year-old son to interpret the pre-op education class. What is the most appropriate action?
Answer: Use a qualified medical interpreter and let the son support his mother
Federal language-access requirements and safety standards call for qualified medical interpreters rather than family members, especially minors.
Which open-ended question best starts a conversation about post-op eating behaviors?
Answer: What has eating been like for you since surgery?
Open-ended questions invite the patient to share experiences in their own words, revealing more than yes/no questions.
A patient expects to reach a 'normal' BMI within six months after sleeve gastrectomy. What is the best educator response?
Answer: Explore the patient's goal and share typical loss patterns, such as roughly 50-70% of excess weight over 12-18 months
Realistic expectation-setting with evidence-based ranges reduces later disappointment while respecting the patient's goals.
Which approach best supports a patient with limited health literacy learning their vitamin regimen?
Answer: Use plain language, a simple pill chart with pictures, and focus on 2-3 key actions
Plain language, visual aids, and limiting key messages are core health-literacy universal precautions.