CBC Organizational Development 4

Question 1

A coach helping a family business transition to professional management should FIRST address which organizational development challenge?

Accepted Answer

Clarifying governance roles and decision-making authority

Answer

Family-to-professional transitions succeed or fail on clear governance and role boundaries.

Question 2

Which statement best describes 'process consultation' in OD?

Accepted Answer

The consultant helps the client understand and improve their own problem-solving processes

Answer

Process consultation, developed by Schein, builds the client's own capacity to diagnose and solve problems.

Question 3

During a change initiative, an employee says, 'We tried this five years ago and it failed.' What type of resistance is this?

Accepted Answer

Resistance rooted in past organizational experience

Answer

Prior failed change efforts create cynicism that fuels resistance to new initiatives.

Question 4

A coach wants to measure whether a leadership development program changed on-the-job behavior. Which level of Kirkpatrick's evaluation model applies?

Accepted Answer

Level 3: Behavior

Answer

Level 3 assesses whether participants apply what they learned back on the job.

Question 5

Which scenario best illustrates 'organizational silos'?

Accepted Answer

Marketing and product teams duplicate work because they never share information

Answer

Silos occur when departments operate in isolation, causing duplicated effort and poor information flow.

(CBC) Certified Business Coach Practice Test