CBC Organizational Development 3

Question 1

A coach is asked to help an organization where middle managers block change initiatives. According to force field analysis, these managers represent:

Accepted Answer

Restraining forces

Answer

Restraining forces are factors that resist or block movement toward the desired change.

Question 2

Which data-gathering method gives an OD practitioner the richest qualitative insight into organizational culture?

Accepted Answer

Semi-structured interviews with employees at multiple levels

Answer

Interviews across levels reveal underlying assumptions, norms, and perceptions that numbers cannot capture.

Question 3

In Kotter's 8-step change model, what should leaders establish FIRST?

Accepted Answer

A sense of urgency

Answer

Kotter's first step is creating urgency so people see the need for change.

Question 4

A client CEO wants to flatten the organization's hierarchy. Which outcome is the most realistic benefit a coach should highlight?

Accepted Answer

Faster decision-making through fewer approval layers

Answer

Flatter structures shorten approval chains, which typically speeds up decision-making.

Question 5

Which intervention is classified as a 'techno-structural' OD intervention?

Accepted Answer

Job redesign and enrichment

Answer

Techno-structural interventions change how work is designed and structured, such as job redesign.

(CBC) Certified Business Coach Practice Test