CBC Organizational Development 2

Question 1

A business coach is brought into a company experiencing rapid growth where informal communication no longer works. Which organizational development intervention should the coach recommend first?

Accepted Answer

A diagnostic assessment of current structure and communication flows

Answer

OD interventions should always begin with diagnosis before prescribing structural changes.

Question 2

In Lewin's change model, which stage involves creating motivation and readiness for change by disrupting the status quo?

Accepted Answer

Unfreezing

Answer

Unfreezing breaks down the existing equilibrium so people become open to change.

Question 3

A coach observes that a client organization rewards individual performance but claims to value teamwork. This is best described as a gap between:

Accepted Answer

Espoused values and enacted values

Answer

Espoused values are what the organization says it values, while enacted values are reflected in actual practices like reward systems.

Question 4

Which OD approach focuses on identifying and amplifying what an organization already does well rather than fixing problems?

Accepted Answer

Appreciative Inquiry

Answer

Appreciative Inquiry builds change on an organization's existing strengths and successes.

Question 5

During a merger, a coach notices employees from both legacy companies resisting collaboration. Which factor is the MOST likely root cause?

Accepted Answer

Clash of organizational cultures

Answer

Cultural incompatibility is the most common driver of post-merger integration failure and resistance.

(CBC) Certified Business Coach Practice Test

(CBC) Certified Business Coach Practice Test

CBC Organizational Development 2