CBC Decision Making & Problem Solving 2

Question 1

A business coach's client keeps postponing a major hiring decision. Which coaching approach best addresses the root of decision paralysis?

Accepted Answer

Explore the fears and assumptions underlying the delay through open questions

Answer

Coaching addresses decision paralysis by surfacing the underlying fears and assumptions rather than imposing deadlines or answers.

Question 2

In the classic problem-solving cycle, what step should immediately follow defining the problem?

Accepted Answer

Analyzing root causes and gathering relevant information

Answer

After defining a problem, effective problem solvers analyze causes and gather data before generating or implementing solutions.

Question 3

A client presents a symptom, 'sales are down,' as the problem. What technique helps the coach and client uncover the underlying cause?

Accepted Answer

The 5 Whys questioning technique

Answer

The 5 Whys drills down from a symptom to its root cause by repeatedly asking why the issue occurs.

Question 4

Which cognitive bias is a client displaying when they only seek data that supports the expansion plan they already favor?

Accepted Answer

Confirmation bias

Answer

Confirmation bias is the tendency to seek and favor information that supports one's existing beliefs.

Question 5

When should a business coach encourage a client to use a weighted decision matrix?

Accepted Answer

When comparing multiple options against several criteria of differing importance

Answer

A weighted decision matrix is designed for evaluating multiple options against criteria that vary in importance.

(CBC) Certified Business Coach Practice Test