CBC Conflict Resolution & Negotiation 5

Question 1

A coach observes a client conceding rapidly whenever the other party shows displeasure. Which conflict style is the client overusing?

Accepted Answer

Accommodating

Answer

Accommodating sacrifices one's own concerns to satisfy the other party, which becomes harmful when habitual.

Question 2

What is 'logrolling' in multi-issue negotiation?

Accepted Answer

Trading concessions on issues each party values differently

Answer

Logrolling exchanges concessions on low-priority issues for gains on high-priority ones.

Question 3

During mediation between two co-founders, one becomes visibly flooded with anger. What is the coach's best immediate move?

Accepted Answer

Call a short break to let physiological arousal subside

Answer

Emotional flooding impairs reasoning, so a pause restores the capacity for productive dialogue.

Question 4

What is a reservation point in negotiation?

Accepted Answer

The least favorable terms a negotiator will accept before walking away

Answer

The reservation point is the walk-away threshold, typically set by the negotiator's BATNA.

Question 5

A business coach helps a client whose team conflict stems from unclear role boundaries. Which intervention targets the root cause?

Accepted Answer

Facilitating a session to clarify roles, responsibilities, and decision rights

Answer

Structural conflicts require structural fixes such as clarifying roles and decision rights.

(CBC) Certified Business Coach Practice Test