CBC Conflict Resolution & Negotiation 4

Question 1

Which conflict style from the Thomas-Kilmann model is most appropriate in a genuine emergency requiring immediate action?

Accepted Answer

Competing

Answer

Competing (assertive, uncooperative) fits crises where quick decisive action outweighs consensus.

Question 2

What is the primary role of a mediator compared to an arbitrator?

Accepted Answer

A mediator facilitates agreement while an arbitrator imposes a binding decision

Answer

Mediators help parties reach their own agreement, whereas arbitrators decide the outcome.

Question 3

A coaching client wants to open salary talks with an extreme lowball anchor. What key risk should the coach highlight?

Accepted Answer

An offensive anchor can damage trust and cause the other party to walk away

Answer

Anchors far outside a credible range can insult the counterpart and end the negotiation.

Question 4

In team conflict, what distinguishes task conflict from relationship conflict?

Accepted Answer

Task conflict concerns ideas and work content; relationship conflict involves personal friction

Answer

Task conflict debates ideas and can improve decisions, while relationship conflict is personal and usually harmful.

Question 5

What does 'expanding the pie' mean in integrative negotiation?

Accepted Answer

Creating additional value by discovering trades across parties' differing priorities

Answer

Expanding the pie means generating new value through creative trades rather than splitting a fixed amount.

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