CBC Communication & Stakeholder Engagement 5

Question 1

After a live broadcast, a producer complains that captions were missing for approximately 45 seconds during a technical glitch. Who bears primary responsibility for reporting this to the FCC if required?

Accepted Answer

The broadcast station, as the FCC-licensed entity accountable for captioning compliance

Answer

The FCC holds broadcast stations, as licensees, ultimately responsible for captioning compliance, including filing required outage reports.

Question 2

A captioner notices that the encoder is dropping every third caption line. What is the most effective communication path to resolve this before the next broadcast?

Accepted Answer

Notify both the broadcast engineer and the captioning vendor's technical support to diagnose the encoder issue collaboratively

Answer

Encoder issues require collaboration between the station's broadcast engineer and the captioning vendor's technical team for timely, accurate diagnosis.

Question 3

A client asks for a written post-broadcast report. Which element is most important to include for ongoing relationship transparency?

Accepted Answer

A summary of any audio or technical challenges encountered and how they were managed during the broadcast

Answer

Documenting challenges and the captioner's responses builds client trust and provides a constructive basis for continuous quality improvement.

Question 4

A newly hired segment producer does not understand why captions cannot simply be 'edited live' to correct errors on screen. How should the captioner explain this?

Accepted Answer

Explain that captions are transmitted in real time and once broadcast cannot be recalled or corrected in the live stream

Answer

Live broadcast captions are transmitted in real time and cannot be retroactively corrected in the live signal, which is a fundamental technical constraint to communicate to new producers.

Question 5

Which communication behavior best supports a long-term positive relationship between a captioner and a broadcast client?

Accepted Answer

Providing regular proactive quality updates, offering pre-show preparation materials, and inviting feedback after broadcasts

Answer

Proactive communication, quality transparency, and regular feedback loops build the trust and collaboration that sustain long-term broadcast captioning partnerships.

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CBC Communication & Stakeholder Engagement 5