CBC Communication & Interpersonal Skills 4

Question 1

A client keeps answering questions with vague generalities. Which coach response best promotes clarity?

Accepted Answer

'Can you give me a specific recent example of that?'

Answer

Requesting a concrete example grounds abstract statements in observable reality.

Question 2

Which element typically carries the most weight when verbal and nonverbal messages conflict?

Accepted Answer

Nonverbal cues such as tone and body language

Answer

When words and body language conflict, people tend to trust the nonverbal signals.

Question 3

A coach receives harsh criticism from a client about the coaching process. The most professional response is to:

Accepted Answer

Listen without defensiveness, thank the client, and explore what needs to change

Answer

Non-defensive listening models the communication skills coaching promotes and preserves the relationship.

Question 4

In email and written communication with clients, a business coach should primarily ensure:

Accepted Answer

Clarity and tone that cannot easily be misread

Answer

Written messages lack vocal tone, so clarity and careful tone prevent misinterpretation.

Question 5

An 'I-statement' is preferred in difficult conversations because it:

Accepted Answer

Expresses the speaker's experience without assigning blame

Answer

I-statements describe personal experience, which lowers defensiveness compared to accusatory 'you' language.

(CBC) Certified Business Coach Practice Test